Terms and Conditions

Terms and Conditions of Purchasing from Creations – Where Ideas Come Alive.

Under the Consumer Contract Regulations (previously known as Distance Selling Regulations) revised in June 2014 you have the right to cancel your order any time from the date of order and up to 14 days after you receive your item(s).

Purchase of a Stock Item

If you cancel an order after the item has already been sent to you, this must be returned to me in a re-sellable condition as sent to you.  A refund of the original transaction and original postage will only be refunded upon receipt of the returned item as long as it is in the aforementioned condition.  However, the cost of the return postage will not be refunded. Items should be returned via Signed for postage. Creations – where ideas come alive take no responsibility for returned items being lost in the post where items are sent other than signed for postage.  Proof of postage is not proof of delivery.

Commissions/Custom Orders (non personalised)

A non refundable deposit for custom orders will be taken at point of sale.  This will be 50% of the cost of the item excluding postage.  Postage will be added separately after completion.

If a custom non personalised order is made and you change your mind, then this must be returned to me in a re-sellable condition as sent to you, before a refund of the original transaction and original postage is refunded (minus the non refundable deposit). The cost of the return postage will not be refunded. Items should be returned via Signed for postage.  Creations – where ideas come alive, take no responsibility for returned items being lost in the post where items are sent other than signed for postage.  Proof of postage is not proof of delivery.

Commissions/Custom Orders (personalised)

A non refundable deposit for custom personalised orders will be taken at point of sale.  This will be 50% of the cost of the item excluding postage.  Postage will be added separately after completion.

If a custom personalised order is received and deemed to be faulty, then it can be returned for a full refund. However the item must be returned via Signed for postage.  Creations – where ideas come alive accept no responsibility for returned items being lost in the post where items are sent other than signed for postage.  Proof of postage is not proof of delivery.  If found to be faulty upon return, the full cost including the return postage, will be refunded in FULL.  Only flat rate postage will be refunded in this instance.  If you chose to have your item sent by another delivery method, you will not be refunded the full cost of this only our normal flat rate.  A refund will only be issued once the item has been inspected and the fault is agreed between the 2 parties.  A receipt confirming return postage paid will also be required.

However, if there is no fault with the item, but you wish to cancel your order, the items must be returned to me for a refund (minus the non refundable deposit). Refunds will only be issued upon receipt of the items back in it’s original condition. Items should be returned via Signed for postage.  Creations – where ideas come alive accept no responsibility for returned items lost in the post where items are sent other than signed for postage.

Where possible every effort will be made to correct any faults found with any items.

Contact Us

If you wish to discuss and item or a commission, please contact me via Victoria@creations.biz or via the contact form/contact us tab.  Commissions are only taken where slots are available in my order book.